Return & Refund Policy

Last Updated: June 2026

Overview

Thank you for choosing VizTVMate. We strive to provide the best possible service and customer experience. Please read our refund policy carefully before purchasing any subscription.

Eligibility for Refunds

Refund requests may be considered within the applicable refund period if the service cannot be activated or if technical issues prevent normal use and our support team is unable to resolve the problem.

Non-Refundable Situations

• Incorrect device configuration by the customer.
• Internet connection issues on the customer's side.
• Service interruptions caused by third-party providers.
• Failure to contact support for troubleshooting.
• Subscription period already substantially used.

How to Request a Refund

To request a refund, please contact our support team with your order details, registered email address, and a detailed explanation of the issue.

Processing Time

Approved refunds are typically processed within 5–10 business days, depending on the payment method used.

Account Termination

Any abuse, unauthorized sharing, fraudulent activity, or violation of our terms may result in account suspension without eligibility for a refund.

Contact Us

If you have any questions regarding this policy, please contact our support team through our Contact Us page.